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FAQs

Question: Why use audio conferencing?

Answer: Businesses across the country and internationally use audio conferencing to link multiple sites and attendees on a single call. Our Tier 1 conferencing platform can handle one to over a thousand callers simultaneously. Our clients use conferencing for monthly sales calls, board conferences, daily check-ins, motivational and educational conferences and much more.

Question: Can’t I use my current phone system for a conference?

Answer: Most phone systems can handle 3 way calling. However, if a company needs to connect multiple people from multiple locations domestically and internationally, then CCI Conferencing provides the solution.

Question: How do I dial into the conferencing system and connect to a conference?

Answer: You need to dial the unique toll free number provided to you by our helpful and professional Event Manager. The automated operator will ask for your unique pass code, and then press #. The conferences attendees will be placed on hold and listen to music until the moderator joins in the call. Everyone will then be placed into the conference together.

Question: Can I mute the conference participants?

Answer: Only the moderator of the call can mute the participants. *4 will mute everyone. *6 will un-mute everyone.

Question: How can I sign up to use your services?

Answer: A company must complete a CCI service agreement.  The link sign up now on the home page will direct you to that agreement.  Your company information and a digital signature is all you need to begin using our services.

Question: How do you calculate billing?

Answer: Usage is based on a per minute per connection (user) basis. Minutes are calculated on a monthly basis. Invoices are sent out at the beginning of the following month.

Question: Can multiple people from my organization have multiple conferences at the same time?

Answer: Yes. Your organization just needs to have multiple user accounts to accommodate each conference. There are NO additional charges for having multiple accounts.  You are only billed the amount of the minutes used, that's it.

Question: How much does it cost to have multiple user accounts?

Answer: Nothing. It is included in the per minute charge.

Question: How much does it cost to record a conference?

Answer: Nothing. It is included in the per minute charge.

No matter what you call them - webinars or audio conferences saved a number of bottom lines in 2009. I see publishers now moving these platforms into serious business drivers in 2010 and beyond. The revenue and the profits are very real and very significant and the model being employed can be replicated by anyone.

I love the professionalism of your operators. They are so on the ball. I love it!

CCI services are so easy to use. Making the switch was the best decision for our company.

Thank you CCI. I had a stressful call today that could have gone bad quickly. Because of the quick response of your staff we solved the issue and my call was great… thank you!

I love your billing. In the past we have had issues with other vendors getting us the details we needed on our bills. I am glad those days are over

I wanted to send a quick note to tell you thank you for always making me feel like your biggest client. I know we don’t do as many conferences as many others; however, you always take the time to make sure my needs are addressed. I appreciate that and enjoy working with you.

Your rates are so incredible that I was worried about the service I would receive. I have been a client now for a year and I am so pleased every time I see my bill because I am getting the service I need at a rate I can afford.

Your operators sound so professional on my calls. I am always getting compliments from my attendees.